Terms of Service
Triagent LLC ("Triagent", "we", "us") — Terms of Service Effective June 10, 2026
These Terms govern your access to and use of the Triagent website at https://www.triagent.org and any Triagent platform, application, or service made available online (the "Service"). For paid, managed engagements, the Master Services Agreement and its Order Form control and prevail over these Terms to the extent they conflict.
1. Acceptance
By accessing or using the Service you agree to these Terms, the Privacy Policy, the Acceptable Use Policy, and the Anti-Spam & Outbound Compliance Policy, all incorporated by reference. If you use the Service for an organization, you represent that you are authorized to bind it, and "you" includes that organization.
2. The Service
Triagent provides AI-assisted outbound and revenue-automation tooling and services. Features, scope, fees, and any performance targets are described on your Order Form or in-product. We may modify, add, or discontinue features; we will not materially degrade a feature you are paying for during a paid term without notice.
3. Accounts and security
You must provide accurate information, keep your credentials confidential, and are responsible for all activity under your account. Notify us promptly at security@triagent.org of any unauthorized use.
4. Acceptable use and lawful outreach
Your use must comply with the Acceptable Use Policy and the Anti-Spam & Outbound Compliance Policy. You are solely responsible for the legality of every contact list you provide and every message sent through the Service, and you represent that you have a lawful basis (consent or other legal basis under CAN-SPAM, CASL, GDPR/ePrivacy, and other applicable law) to contact each recipient. We may suspend sending or your account if we reasonably believe your use violates these Terms or applicable law, threatens deliverability for other clients, or creates legal risk.
5. Your data and content
You retain ownership of the data and content you submit ("Customer Data"). You grant us a worldwide, non-exclusive license to host, process, and transmit Customer Data solely to provide and improve the Service and as permitted by the Privacy Policy and DPA. You represent that you have all rights necessary to provide Customer Data and that it does not infringe or violate any law or third-party right.
6. Fees and payment
Paid Service is billed per your Order Form (which may combine a recurring retainer with performance-based fees). Unless stated otherwise, fees are due in advance, non-refundable, and exclusive of taxes, which you are responsible for. Late or failed payments may result in suspension. We may change standard pricing on renewal with notice.
7. Intellectual property
We and our licensors own all rights in the Service, including the platform, software, models, prompts, methods, and documentation. We grant you a limited, revocable, non-transferable right to use the Service during your subscription/engagement. You may submit feedback; we may use it without restriction or obligation. Triagent's name, logo, and marks may not be used without our prior written consent.
8. Third-party services
The Service integrates third-party services (e.g., email-sending, CRM, enrichment, payment). Your use of those is subject to their terms, and we are not responsible for them.
9. Confidentiality
Each party may receive the other's confidential information and will protect it with reasonable care and use it only to perform under these Terms.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE ANY SPECIFIC RESULT — including meetings booked, replies, revenue, or deliverability outcomes — which depend on factors outside our control (your offer, list quality, market, and your own compliance). AI outputs may be inaccurate; you are responsible for reviewing them before relying on or sending them.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
12. Indemnification
You will defend and indemnify Triagent against third-party claims arising from (a) Customer Data, (b) your contact lists or messages, (c) your violation of law (including anti-spam law) or these Terms. We will defend and indemnify you against third-party claims that the Service as provided by us infringes a US intellectual-property right, subject to standard exclusions.
13. Term, suspension, and termination
These Terms apply while you use the Service. We may suspend or terminate access for violation of these Terms, non-payment, or legal risk. You may stop using the Service at any time. Sections that by their nature should survive (IP, disclaimers, liability, indemnity, confidentiality, governing law) survive termination.
14. Governing law and disputes
These Terms are governed by the laws of the State of Ohio, USA, without regard to conflict-of-laws rules. The exclusive venue for disputes is the state and federal courts located in Hamilton County, Ohio. Each party consents to that jurisdiction.
15. Changes
We may update these Terms by posting a revised version at https://www.triagent.org. Material changes take effect on the date posted or as stated; continued use constitutes acceptance.
16. Contact
Triagent LLC · 601 E Pete Rose Way, Cincinnati, OH 45202 · legal@triagent.org